Service Panel Customer & Reseller Training (course A940)

1-Day Course

In this course, you use the SaaS version of Identity Panel and Service Panel. You will also need to RDP to a host computer that will simulate an on-premise remote server. Please bring a capable laptop.


Session 1 – Using Identity Panel. This session will introduce or reacquaint you to the Identity Panel Core Framework, which is an underpinning to Service Panel.

  • Time Traveler
  • Scheduler
  • Reporting
  • Workflows
  • MIM DevTest

This morning session is an abbreviated version of course A801 – Using Identity Panel. If you already attend this course, you do not need to attend session 1.

Session 2 – Tour of Service Panel.

  • Overview of benefits and features
  • How Service Panel relates to Identity Panel
  • Integration with MIM Portal and MIM Sync
  • Hosting and High Availability – SaaS and On-Premise

This morning session is an abbreviated version of course T711 – A Tour of Service Panel. If you already attend this course, you do not need to attend session 2.

Session 3 – Customer cases. How customers are using Service Panel in the real-world. 

Customer cases and popular use cases will be explored.

  • Employee directory
  • Photo opt-out
  • Code Red!
  • Updating contact information
  • Account Creation
  • Changing email domains
  • Azure B2C
  • Onboarding


Session 4 – Service Panel Provider Architecture

This session will briefly cover:

  • Web application
  • Panel Service
  • Cloud Scanning
  • Messaging
  • Access from the Managed Service Console
  • Panel Service hardware resources

Session 5 – Rule Engine Language


This session will familiarize you the Rule Engine syntax that is used by Service Panel. The Rule Engine will be familiar to anyone who know the MIM Portal rule syntax. The Rule Engine offers a superset of rules, and helpful tools for find just the right rule syntax or attribute name. The Rule Tester will show you how to unit test code and see the results.

This mid-day session is an abbreviated version of course A850 – Rule Engine. Course A850 is recommended for anyone who wants to expand their Rule Engine skills. Report writing will not be covered, but is covered in the full A850 course. If you have attended course A850, you may skip session 5.

Session 6 – Service Panel Requirements Gathering

This session will show you the process used to collect requirements from a customer. This process is critical to a successful project. This is an abbreviated version of course A812 – Service Panel Requirements Gathering & Design. If you have attended A812, you do may skip session 6.

Session 7 – Exploring Custom Themes

Add a theme to match your customer’s brand and website. Add a logo and color pallet. Learn how to capture your customer’s color pallet, and upload their logo. Add a hyperlink to their logo.

Also learn how custom URLs for your customer, giving them a branded experience from authentication page to within.

Session 8 – Overview of Virtual Identities

Session 9 – Service Panel Form

Explore how to construct the Service Panel forms. Expose them as RestAPIs to other application. Connect to Identity Panel DevTest for validation. Create behaviors, lookups, formatting, controls, and more.


Session 10 – Fixtures – Provision and modify targets

Publish and modify your data across data targets using the concept of Fixture. Identity Panel DevTest uses Fixtures to stage and undo your test cases. This same Fixture technology is used by Service Panel to publish your data, and incidentally, is the same technology used by the MIM Service Port.

Session 11 – Configure Data Target Integration

This short session reviews specific data targets, and how to connect to those with Identity Panel, an then write to them. This includes targets like Office 365, SQL, and more.

Session 12 – ServiceNow integration

Explore how to setup ServiceNow to fulfill tickets using Service Panel. This is an abbreviated version of course A890.