Product release phases

Released to hypercare

When a product is released to hypercare, it can only be purchased with an engagement from SoftwareIDM. Often, depending on the product and time of the engagement, there is typically no additional charge for the engagement.

Released to Knowledge Package

The product is now documented and available to trained parties. No engagement with SoftwareIDM is required.


The product is available to a wide audience. No engagement is required. Training is recommended prior testing.